Enjoysmiling.com Refund & Return Policy

Refunds & Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Additional non-returnable items:
  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds? (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@enjoysmiling.com, include your order details please.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@enjoysmiling.com with order details, once approved you will then be asked to send your item to:

Enjoysmiling.com
ATTN: Returns, Exchanges & Refunds
5025 Addison Circle Drive #4426, 
Addison, Texas US 75001

 

(WAIT FOR APPROVAL)

 

Gifts

If you are the receiver of an item marked as a gift when purchased and shipped directly to you, there will be no refunds. If the item is damaged you’ll receive a gift credit for the value of your return, once you've contacted us with the details of the order, and have been approved for an exchange. Once the returned item is received by EnjoySmiling, a gift COUPON will be created and emailed to you with an expiration date of 4 months from date of coupon creation.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return by following our refund outline.

Shipping

After approval, to return your product, you should mail your product to:

Enjoysmiling.com
ATTN: Returns, Exchanges & Refunds
5025 Addison Circle Drive #4426,
Addison, Texas US 75001


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.